Didn’t find what you were looking for?
No worries — we’ve got you covered!
If the item you want isn’t listed on our site, just send us a quote request.
We’ll search, purchase, and ship it for you — all on your behalf.
Service Flow
Request a quotation
Please fill out the quotation form below and submit it.
We will contact you within 24 hours. *After submitting the form, we will send you a formal quotation by email. If you are satisfied with the contents, we will send you instructions on how to place an order and make a payment.
Order
1. Payment confirmation
After agreeing to the quote, please make payment.
2. Product arrangement and shipping
After payment is confirmed, the product will be purchased and shipped. It may take several days depending on the supplier.
3. Shipping notification
After shipping, you will be notified of the tracking number by email. Delivery may take 7 to 14 business days.
Shipping
1. Shipping begins after product arrangements are complete.
Once the product arrives at our company, it will be inspected and packaged.
2. Preparing for overseas shipping
The contents will be checked and handed over to the international delivery company.
3. Notification of shipping completion
Once shipping is complete, you will receive an email with the delivery company's information.
Service Fee Details
-
At Silvalink, our service fee is calculated based on the total product price (excluding shipping and other fees).
-
If the total product price is $69 or less, a flat service fee of $10 will be charged.
-
If the total product price exceeds $70, no service fee will be charged.
-
This fee covers all necessary services, including purchasing, coordination, temporary storage, and packaging.
⚠️ Notes
-
Product price and international shipping are charged separately.
-
USD prices are approximate and based on the exchange rate at the time of order.
-
Maximum 10 items per order.
Prohibited Shipping Items
To ensure safety and comply with international regulations, the following items cannot be shipped overseas.
Please check this list before placing your order.
※Some other products may also be restricted depending on local regulations or shipping carrier policies.
inquiry
If you have any questions or requests, feel free to contact us.
We’re happy to assist with product inquiries, shipping details, or anything else you may need.
We usually respond within 24 hours via email.
Please note that responses may take longer depending on the inquiry.
Legal Notice Based on the Act on Specified Commercial Transactions
Seller
Silvalink
Responsible Manager
Koji Yonemoto
Address
3-28-25 Aoba-cho, Higashimurayama-shi, Tokyo 189-0002, Japan
Phone Number
+81-70-4391-9193
(Please contact us by email whenever possible)
Email Address
info@silvalink.net
Sales Price
Displayed on each product page (tax included)
Additional Charges
-
Shipping fees (shown on each product page or checkout page)
-
Bank transfer fees (if applicable)
Payment Methods & Timing
-
Credit Card: Payment is processed at the time of order
-
Bank Transfer: Payment must be completed within 7 days after order confirmation
Delivery Time
-
Normally shipped within 3–7 business days after order confirmation
-
Pre-order items will be shipped according to the schedule stated on each product page
Return & Cancellation Policy
-
Returns are accepted only for defective items (please contact us within 7 days of delivery)
-
Returns or exchanges due to customer preference are not accepted
Sales Quantity Limit
Maximum 10 items per order
International Sales
Available. However, some countries or regions may not be eligible for delivery.